Bookings are non refundable in nature unless mentioned otherwise. In exigent circumstances we can offer a credit voucher that is valid for 120 days and can be used at any of our properties subject to availability.
- Company name: Le Pensions Stays & Enterprises Pvt. Ltd.
- Office Address: 6/277, Malviya Nagar, Jaipur, Rajasthan, 302017
- Registered Address: Jaipur, Rajasthan.
- Telephone number: +91 989248869
- Email: email@example.com
- GSTIN: 08AAECL2617H1ZM
Purpose of Collection of your Information:
The information collected through our website is for the safety of our guests and to understand who we are accommodating at our properties for the safety of everyone involved. In addition, website user and guest data are collected for statistical analysis purposes.
We also collect our guests’ nationality, date of birth, gender, for statistical analysis purposes. When you visit our websites, we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytics use.
For reservations, we send guests confirmation emails and will, therefore, require your email address. We operate an opt-in email policy – you will be asked to give us consent if you would like to receive newsletters via email.
Exceptions may occur in the case of us needing to contact previous guests in relation to post or lost property.
We require the following information to confirm your booking reservation with us:
- • Your name
- • Telephone or mobile number – in case of an emergency
- • Gender
- • Nationality
- • Date of Birth
- • Identification data i.e. Passport, Driving License details
- • Credit card details, including the three-digit code that appears on the back of your credit card
- • Date of arrival and departure
- • Email address
Upon arrival, we will require the same information from your fellow travelers. In the case of Indian customers, a govt address proof is mandatory and in the case of travelers from abroad, a passport with a valid Indian Visa is mandatory. Please ensure they are all aware of this to ensure a quick and efficient check-in.
Credit Card Data:
In order to guarantee reservations via our website or through phone (not restricted to these two), you will be required to make an advance payment which may or may not be equivalent to the full reservation price. This payment can be done using a debit/credit card, online wallets, or net banking. For the same, we have partnered with a large payment solutions provider “Razorpay”.
Guest Personal Data:
We respect our guest’s privacy and will not sell or disclose guests’ personal information to any other person, business, or third party unless in the case of an emergency and/or it is seen as part of our duty of care.
Keeping Our Data Upto Date:
As an accommodation and leisure provider, we have guests returning to our properties on a regular basis. It is your duty to inform us if any of your personal information which we hold about you needs to be updated. We may contact you at any time if you have booked accommodation with us and we suspect we hold false information about you.
Usually, cookies contain two pieces of information: a site name and a unique user ID. Cookies cannot be used alone to identify you, although they may be used to identify your IP address. Cookies help us and/or third-party websites recognize your device the next time you visit and may remember details such as your username and preferences, analyze how the website is performing, or allow us to recommend content we believe is relevant to you.
Generally, cookies used on this website may perform the following functions:
Essential: These temporary cookies only remain in the cookies folder of your browser until you leave our website.
Performance: These cookies are stored on your computer – they contain no personal information and are used to improve performance and assist in navigation. They remain in the cookies folder of your browser for longer than “Essential” cookies (dependent on your browser settings).
We use or allow third parties to serve cookies that fall into the categories above. We use Google Analytics to help us monitor our website traffic, and cookies may also be served via lepension.com or any of our subsidiary domains, online surveys, and online publications.
We may also use third-party cookies to help us with market research, revenue tracking, improving site functionality, and monitoring compliance with our Terms and Conditions and Copyright Policy as stated in our Terms and Conditions.
We have links to social networking websites (for example but not limited to: Facebook, Twitter, LinkedIn) from Le Pension Stays. These websites may place cookies on your computer. We do not control how they use their cookies. We suggest you check their website to see how they are using cookies.
For more information about cookies, visit www.aboutcookies.org which includes useful information on cookies and how to block cookies using different types of browsers. Please note that by blocking or deleting cookies, you may not be able to take full advantage of our websites.
Google Analytics and Geographical Data:
The Internet is not a secure medium. However, we have put in place various security procedures, including firewalls that are used to block unauthorized traffic to our website.
Third Party Websites:
Photography and Films:
No permission is needed to take photos or film at our properties. However, we do ask if photographing or filming other guests not part of your group that you seek permission from them first. Verbal consent is solicited as a goodwill gesture.
It is to be noted that using our property for a commercial purpose such as a pre-wedding photoshoot destination etc may incur an extra charge and we request you to kindly get in touch with our front office or mail us at firstname.lastname@example.org for the same.
On occasions, we may commission crews to film or take photographs at our properties for promotional purposes. If you do not wish to be filmed or photographed, you are required to voluntarily leave the filming or photography area.
Disclosing Your Information to Third Parties:
Other than for the purposes referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).