This privacy policy applies only to Le Pensions Stays & Enterprises Pvt Ltd and not to the websites of other companies, individuals, or organizations whose website links we may provide.

Company Registration:

Purpose of Collection of your Information:

The information collected through our website is for the safety of our guests and to understand who we are accommodating at our properties for the safety of everyone involved. In addition, website user and guest data are collected for statistical analysis purposes.

We also collect our guests’ nationality, date of birth, gender, for statistical analysis purposes. When you visit our websites, we may automatically log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to help us manage our websites and to collect broad demographic information for analytics use.

For reservations, we send guests confirmation emails and will, therefore, require your email address. We operate an opt-in email policy – you will be asked to give us consent if you would like to receive newsletters via email.

Exceptions may occur in the case of us needing to contact previous guests in relation to post or lost property.

Reservation Data:

We require the following information to confirm your booking reservation with us:

Upon arrival, we will require the same information from your fellow travelers. In the case of Indian customers, a govt address proof is mandatory and in the case of travelers from abroad, a passport with a valid Indian Visa is mandatory. Please ensure they are all aware of this to ensure a quick and efficient check-in.

Credit Card Data:

In order to guarantee reservations via our website or through phone (not restricted to these two), you will be required to make an advance payment which may or may not be equivalent to the full reservation price. This payment can be done using a debit/credit card, online wallets, or net banking. For the same, we have partnered with a large payment solutions provider “Razorpay”.

Le Pensions Stays & Enterprise Pvt Ltd indemnifies itself against all data use on and reservations made via third-party websites/agents. Please refer to their relevant privacy policy and terms and conditions.

Guest Personal Data:

We respect our guest’s privacy and will not sell or disclose guests’ personal information to any other person, business, or third party unless in the case of an emergency and/or it is seen as part of our duty of care.

Keeping Our Data Upto Date:

As an accommodation and leisure provider, we have guests returning to our properties on a regular basis. It is your duty to inform us if any of your personal information which we hold about you needs to be updated. We may contact you at any time if you have booked accommodation with us and we suspect we hold false information about you.

How we use Cookies:

When you use our websites, we aim to make your experience engaging. In order to do this, we use cookies. Cookies are small text files that are sometimes downloaded on your computer or mobile device when you first visit our website so that you can remember who you are.

Usually, cookies contain two pieces of information: a site name and a unique user ID. Cookies cannot be used alone to identify you, although they may be used to identify your IP address. Cookies help us and/or third-party websites recognize your device the next time you visit and may remember details such as your username and preferences, analyze how the website is performing, or allow us to recommend content we believe is relevant to you.

Generally, cookies used on this website may perform the following functions:

Essential: These temporary cookies only remain in the cookies folder of your browser until you leave our website.

Performance: These cookies are stored on your computer – they contain no personal information and are used to improve performance and assist in navigation. They remain in the cookies folder of your browser for longer than “Essential” cookies (dependent on your browser settings).
We use or allow third parties to serve cookies that fall into the categories above. We use Google Analytics to help us monitor our website traffic, and cookies may also be served via lepension.com or any of our subsidiary domains, online surveys, and online publications.

We may also use third-party cookies to help us with market research, revenue tracking, improving site functionality, and monitoring compliance with our Terms and Conditions and Copyright Policy as stated in our Terms and Conditions.
By using our website, you agree that we can place these types of cookies on your device. We may change ‘HOW WE USE COOKIES’ from time to time. It is your responsibility to check the policy regularly. You will be deemed to have accepted any amendments to the policy if you continue to make use of the website after a change to ‘HOW WE USE COOKIES’ has been made.

We have links to social networking websites (for example but not limited to: Facebook, Twitter, LinkedIn) from Le Pension Stays. These websites may place cookies on your computer. We do not control how they use their cookies. We suggest you check their website to see how they are using cookies.
For more information about cookies, visit www.aboutcookies.org which includes useful information on cookies and how to block cookies using different types of browsers. Please note that by blocking or deleting cookies, you may not be able to take full advantage of our websites.

Google Analytics and Geographical Data:

We use Google Analytics to collect information about visitor behavior on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here, and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We, therefore, do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. You can find out more about Google’s position on privacy as regards its analytics service at google.com. The tracking cookie also allows us to access aggregates demographic and audience data from online behavioral advertising services. This information is only available to us at a group level, with no personal or identifiable information contained within it. It is used only for us to evaluate the effectiveness of the website and see how different groups of users use and respond to the site, and in no way allow us to track people individually. You may opt out of this tracking by disabling cookies within your browser.

Website Security:

The Internet is not a secure medium. However, we have put in place various security procedures, including firewalls that are used to block unauthorized traffic to our website.

Third Party Websites:

Our website contains links to many other websites promoting their business and needs to our guests. Le Pensions Stays & Enterprises Pvt Ltd indemnifies itself against all data use on and reservations made via third-party websites/agents. Please refer to their relevant privacy policy and terms and conditions.

Photography and Films:

No permission is needed to take photos or film at our properties. However, we do ask if photographing or filming other guests not part of your group that you seek permission from them first. Verbal consent is solicited as a goodwill gesture.
It is to be noted that using our property for a commercial purpose such as a pre-wedding photoshoot destination etc may incur an extra charge and we request you to kindly get in touch with our front office or mail us at sales@lepension.com for the same.
On occasions, we may commission crews to film or take photographs at our properties for promotional purposes. If you do not wish to be filmed or photographed, you are required to voluntarily leave the filming or photography area.

Disclosing Your Information to Third Parties:

Other than for the purposes referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged to do so (for example, if required to do so by court order or for the purposes of prevention of fraud).

Your Rights:

By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. You may request at any time that we provide you with the personal information we hold about you. Provision of such information will be subject to proving your identity and full address with a utility bill and acceptable photo ID.

Changes to Our Privacy Policy:

We may change our Privacy Policy at any time. Continued use of our websites signifies that you agree to any such changes. Please be aware that the privacy policy is in English. For any support in a foreign language please contact us at sales@lepension.com.